BeeUgirl.pngBee U is the emotional health and wellbeing service for people, up to the age of 25, living in Shropshire and Telford & Wrekin.

It is designed to help you:

  • cope
  • get help
  • get more help
  • manage in times of crisis.

We usually see people who are worried, sad, angry or have problems with their behaviour.

You may be stressed, feel lonely, frightened or feel like nobody understands you.

Specialist organisations manage different parts of the service.

Beam Drop-ins


Shropshire Telford & Wrekin Beam – Phone-based support offer

(updated 01.04.2020)

Over the last 2 weeks we have been working on how we can continue to provide support for the young people who access our drop-in services. 

From 2nd April 2020, Shropshire Telford & Wrekin Beam will be offering a call-back telephone service.

Please note that we are not offering a crisis or instant response service.

The support being offered is purely phone-based.  We cannot provide support via email, text/messaging apps or on video calling platforms. 

Accessing call-back support:

Young people can email us at asking for support.  Once they have emailed, an automatic response will ask for some more information.  When this has been completed, a team member will contact them to discuss what help they need, and when the best time would be for a practitioner to call them.

Calls will be booked in with our practitioners within our usual drop-in times.

Accessing support without a call back:

Where a young person does not want to talk but still needs some support, they can still contact us via  We can send details of online resources, information and apps which can offer support.

Information for Professionals:

You can signpost any young people who you feel would benefit from knowing more about this offer to our website

You can also pass on the details as to how they get in touch with us.  Please ask the young person to contact us via 

We won’t be able to contact young people unless the request for contact from our service has come from the young person or their parent/carer.

For all young people who are aged 13 and under, their parent/carer will need to make a request on the young person’s behalf.

As with our face to face drop-ins, the young person should want to engage with us, and be able to do so over the phone. 

Information for Parents/carers:

If you feel your child(ren)/young person would benefit from our support, please take a look at our website

For young people aged 13+ please ask them to contact us via 

For young people who are aged 13 and under, you will need to contact us on their behalf via

As with our face to face drop-ins, the young person should want to engage with us, and be able to do so over the phone.

We will continue to innovate and adapt as we need to. This is an enormous effort from every corner of The Children’s Society to ensure we can continue to offer support to the children and young people we work with.  For more information about how our charity is working at the moment, or to donate to our emergency Coronavirus appeal, please go to our website at

If you would like more information from us about this service offer, please email us at

What is Beam?

Beam is an emotional wellbeing drop-in service for children & young people under the age of 25, ran by The Chlidren's Society.  Beam works with young people by:

  • Listening, and working with them to help them understand their feelings and emotions;
  • Giving helpful, relevant advice, information and signposting;
  • Promoting emotional wellbeing, helping young people develop new ways to cope with life's challenges;
  • Providing workshops where young people can receive support in a group setting.  For our latest workshop calendar, please email us or come along to one of our drop-in sessions.

Drop in sessions are available in Shrewsbury, Telford & Ludlow.  

You don’t need to be referred or have an appointment: just drop-in!

How to contact us:

Beam in Telford & Wrekin (multiple sessions weekly)

@ The Children’s Society, 9 Market Square, Wellington, Telford TF1 1BP 

Mondays & Tuesdays 12:00 - 19:00 (please note: we can provide service information only after 18:00)

Saturdays 11:00 - 16:00 (please note: we can provide service information only after 15:00)

Click here to see a Virtual Tour of Beam on Google

Beam in Shropshire (weekly session)

@ Upstairs at Palmers Coffee Shop, Belmont Church Claremont Street, Shrewsbury SY1 1QG

Thursdays 14:00 - 19:00 (please note: we can provide service information only after 18:00)

Beam in Ludlow (2 sessions per month)

@ Ludlow Youth Centre, Lower Galdeford, Ludlow SY8 1RT

The first and third Wednesdays of the month 15:30 - 19:00 (please note: we can provide service information only after 18:00)

Want more information?

Email us:

For more information about The Children’s Society please visit

Getting help online

Kooth provides an anonymous 24-hour online service offering peer support, self-help and have trained counsellors to talk to. 

Anyone aged 11-25, living in Shropshire and Telford & Wrekin, can register to access this service and you don’t need to be referred or have an appointment.

Whilst the website is available 24 hours, there will be someone to talk to online at the following times:

  • 12:00 to 22:00 (Monday to Friday)
  • 18:00 to 22:00 (Saturday, Sunday and Bank Holidays)

For more information visit Kooth –

Getting more help online

Healios is a specialist online provider of mental health and neurodevelopmental services to enhance the way in which children, young people, adults and their families access the right support, when and where they need it. 

Healios blends the best of technology with clinical evidence-based techniques and trained clinicians to deliver assessments, evidence-based psychological therapies, and earlier intervention in a unique online experience on any device connected to the internet. 

Healios provide psychological therapies online which are delivered by qualified practitioners (the same kind as those based in the Young People and Families Mental Health Service).

Healios’ approach has been established on evidence based best practice (evidence-based is the integration of best research evidence with clinical expertise and patient values) and is endorsed by the National Institute of Clinical Excellence. 

Healios work as part of the Young People and Families Mental Health Team to offer online, Cognitive Behavioural Therapy (CBT), Family Based Therapy (FBT) for eating disorders and specific post diagnostic interventions following a diagnosis of Autism Spectrum Condition (ASC) or Attention Deficit Hyperactivity Disorder (ADHD).

For help go to


ThinkNinja app

ThinkNinja is a freely available mental health app with specific COVID-19 support which brings self-help skills to young people (10-18 years old) who maybe experiencing increased anxiety and stress during this time.

ThinkNinja provides an opportunity for young people to understand the following:

  • Fears relating to the virus
  • Isolation struggles and how to stay connected to family and friends
  • Worries about personal health and health of family members
  • Coping techniques to use during the crisis
  • Plus many other helpful tips

For more information please visit the ThinkNinja website here 

To access ThinkNinja download it from your app store

Young People and Families Mental Health Service

Traditional Child and Adolescent Mental Health Services (CAMHS) are changing.

BeeU is based on a framework called THRIVE which aims to ensure our service meets the needs of the individual young people we care for.  It helps us see if you are coping, getting help, getting more help or needing risk support.

We work with our partners, Beam, Kooth and Healios to offer children, young people and their families/carers support, advice and help with their mental health and wellbeing.  Other agencies such as your school and GP help us to identify what you need from BeeU.

Referrals to BeeU come via an Access team.  They review the referral and may decide an initial assessment is required with a core BeeU clinician.  This may be held virtually, over the phone or face to face and you will probably attend with your family or carer.

After this meeting your core BeeU clinician will discuss the assessment within the wider BeeU team, through an Assessment Outcome Meeting. This includes psychologists, family therapists, mental health nurses, social workers and occupational therapists who can offer different skills and approaches depending on what you need.

In line with the THRIVE model this team may signpost you to further support or offer a set of 8 sessions called a Brief Intervention.  This offers support with low mood, anxiety or deliberate self-harm.  Additionally you could also receive longer support through an allocated worker within the Core Team.  

Attention Deficit and Hyperactivity Disorder (ADHD) pathway

What is ADHD?

ADHD guide for parents and carers image.JPGA behavioural disorder of poor attention, hyperactivity and impulsivity, which affects around 2 to 5% of school aged children.

All children may be restless and inattentive at times, but they may not have ADHD.

In ADHD, these symptoms may be exaggerated compared with other children of the same age, and may affect the child, their school, peers and family.

Click on the image on the right to view the leaflet or see below.

The ADHD Pathway

Our Attention Deficit Hyperactivity Disorder (ADHD) pathway is made up of a small team of experienced professionals who provide assessment and treatment for young people. 


How to access our service

We accept referrals from professionals who know the child or young person well, including teachers, special educational needs coordinators (SENCO) and educational psychologists. 

Please be aware that we don’t accept referrals for assessment for children under six. 

Find out more about the pathway and how to refer in the attached leaflet ADHD pathway leaflet pdf


Useful resources

Directory of resources pdf

Practical guide for parents and carers pdf

ADHD guide for parents and carers pdf

Guide for GPs, nurses and primary care professionals pdf

Guide for schools pdf


Crisis and Home Treatment Team

Who we are

We are a multi-disciplinary team which works with children and young people who present in Crisis related to Emotional Wellbeing and Mental Health needs. 

The team is made up of:

  • Mental Health Nurses
  • Mental Health Practitioners
  • Social Workers
  • Support Workers
Who we see

We cover the whole of Shropshire including Telford and we assess those who are:

  • An immediate and significant risk to others due to their mental health
  • Being considered for admission to a mental health inpatient unit
  • at risk of immediate and significant self-harm
  • In acute psychological or emotional distress that is causing them to not be able to go about their daily activities, such as going to school and looking after themselves
What we do

When you are referred to the Crisis team, we'll talk to you or a parent/caregiver about your/their concerns and agree what needs to happen next. If a visit from us is the right option, we'll arrange a safe place to meet, either at home or where we are based at Telford Langley School. During a visit, we'll work with you to decide what immediate and short-term help is needed, to get things back on track.

Home treatment

Our Home Treatment team offers personalised at-home appointments for children and young people who need a high level of mental health support. This may be following a mental health crisis, after an inpatient stay or simply to assist with managing day-to-day mental health in the community.

Download our leaflet Crisis team leaflet

Referring a person to the specialist services

Telephone 0808 196 4501 (option 1) or complete a referral form or email a letter to

All referrals will be triaged by an NHS practitioner.

If an assessment is appropriate, the young person will receive a face to face assessment to help the practitioner understand the current difficulties.

Once the team has completed their assessment, they will talk through the options available, so that together we can plan and agree the best support.

If not appropriate, practitioners may contact referrers for more information or will signpost family/young people to other services.

Write to us

BeeU Emotional Health and Well-Being Service
Severn Fields Health Village
Sundorne Road

BeeU Emotional Health and Well-Being Service
Langley School
Duce Drive

Shropshire Council Parenting Team clinics and groups

Shropshire Council's Parenting Team delivers various clinics and groups. Please click the links below to see the Spring 2020 term delivery schedule for more details.

Autism services in Shropshire and Telford and Wrekin

MPFT does not currently offer any Autism services in Shropshire, Telford and Wrekin. 

The following local support is available;

The Shropshire family service is funded by Shropshire Council. Families must live in the Shropshire Council area, and have children under 18 years old, with autism/autistic traits. An autism diagnosis is not needed.

Shropshire family service

The Telford Autism Hub provides support for those 18 years and above without a learning disability

Telford Autism Hub

Getting involved and giving feedback

Involvement for Children, Young People , Parents and Carers 

If you have experience of using our services or care for someone who does, you can become involved in the Trust’s work, have your voice heard and take part in projects and activities. 

Using your experience of our services, enthusiasm and ideas for   potential improvement, can bring a whole new point of view to the planning and delivery of those services.  Also, this may give you a better experience of services which contributes to your own health and wellbeing as well as improving services for all.

The following are some examples of involvement: 

  • Sharing  experience of services at forums to feed back to managers
  • Taking part in focus groups or workshops to influence service design and development
  • Involvement in the recruitment and selection of staff
  • Helping to improve the effectiveness of staff training 
  • Taking part in research and audit
  • Take part in our Mystery Shopper programme
  • Be included on a mailing list (armchair consultation) to give your views on information leaflets, policies and other consultations

Travel expenses can be claimed and for some activities, an involvement fee is offered.  More information about the payment policy is available on request

Download, complete and return the Involvement Form pdf to register your interest.


feedback poster.JPGGiving your feedback

Your feedback helps to make sure our service is the best it can be.  Please let us know what you think and give us your ideas about how we can improve.

The survey only takes 5 minutes. Follow the link to the BeeU feedback survey



Transition Survey

We are also keen to hear from young people who are moving on from our services and their parents and carers so we can understand their experience of moving on from BeeU post 18, either to adult mental health services or discharged to a GP.

There are two surveys, pre and post transition.

•       Pre-Transition from BeeU to Adult MH services feedback - follow this link to the pre transition survey 
•       Post-Transition from BeeU to Adult MH services feedback - follow this link to the post transition survey 

Useful resources

  • Information for young people, parents and carers, about young people's mental health, written by psychiatrists and young people working together
  • A compilation of CAMHS resources for young people, carers and professionals from across the internet that are available to help support your mental health and well-being
  • A series of webinars funded by the NHSE/I and open to parents and professionals who care for SEND children with anxiety-led extreme or violent behavioural challenges. Designed to empower parents to gain the skills needed to be able to rescue a child from their own difficulties, each one looks at a different aspect of how family life is impacted by a child with very difficult behaviours, and how to help a child cope better in a safer and happier way. There is a £2.50 cost for each webinar, free for families experiencing financial hardship.  See below schedules for details.

Severn Fields Health Village, Sundorne Road, Shrewsbury SY1 4RQ
Langley School, Duce Drive, Dawley, Telford, TF4 3JS

Get in Contact

Midlands Partnership NHS Foundation Trust

Trust Headquarters, St. George's Hospital, Corporation Street, Stafford ST16 3SR


Switchboard number

0300 790 7000
(staffed 24 hours a day, every day)

Quick Contact Form

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